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What kind of box do I need? Use this list of questions below as a starting point. If you have
any questions, call our Customer Service Department at 800-225-2708
to discuss your specific needs. Before calling, make sure you
can answer the following questions: What should the box be made of? Mason Box produces stock boxes made from a variety of materials including: cardboard, corrugated cardboard, clear PVC and metal (jewelry). Custom box materials are limited only by your imagination. Are there any standard sizes? Mason Box can make boxes that range in sizes as small as 1 7/16" x 1 3/16" x 5/8" to as large as 18" x 13" x 5". Not all box types (cardboard, metal, corrugated etc.) are available in all sizes. Your Customer Service Representative can help you with available sizes. Do I need a stock box or a custom box? A stock product is on the shelf and usually ships within 48 hours.
Sizes and colors available are listed with each product grouping.
A custom box can be made to suit your particular design needs
and usually requires about 4 to 6 weeks manufacturing lead time.
Speak to a Custom Box Sales Rep to obtain custom quotes, samples,
product minimums and delivery information. Can I put my company name or logo on the box? Yes! We are pleased to offer the following stock hot stamp foils: black - matte or gloss; gold - matte or gloss; silver - matte or gloss; forest green; navy blue, white and red. There is a one-time $75.00 die charge per logo or design, as well as a modest running charge for each stamping and a minimum order of 100 pieces. Hot stamping adds 2 to 4 week to the delivery time on stock orders. Hot stamping for custom products is included within the time frame quoted unless otherwise specified on the quote. See this page or the individual product pages for more information. How long does it take to get a quote and/or sample for a custom product? It generally takes 5 to 7 working days depending on the complexity of the product. Can I get a sample of a stock product? Yes. Reasonable requests for stock samples are sent via US Postal Service, usually within 24 hours of request. A $5.00 shipping and handling fee applies to each request. If samples are requested for overnight delivery, it is at the customer's expense. How do I pay for my Purchase? Credit Card Orders: We accept MasterCard, VISA and American Express Open Account: Dunn and Bradstreet and Jewelers Board of Trade are our primary sources for credit data. If you are not listed with either service and wish to establish an open account, submit three credit references and one bank reference to sales@masonbox.com, or fax your references to 800-399-3210. Allow 3 weeks for processing. Our credit terms are net 30 days. Check-in-Advance orders are accepted. Please contact our customer service department for applicable freight charges, product costs and tax, if applicable, at sales@masonbox.com, or phone us at 800-225-2708. International accounts: We accept MasterCard, VISA and American Express. If paying by wire transfer, please request bank details at sales@masonbox.com. Sorry, no C.O.D. orders. Prices and quantities Prices are stated and based on quantities shipped at one time to one place. Prices are subject to change without notice. Some items may be combined to receive quantity pricing. Check product listings for applicability. Minimum order There is a $100.00 product minimum per order, exclusive of tax and shipping and handling. Hot stamping charges may not be used to meet minimums. F.O.B. & Shipping All shipments are F.O.B. our factories. Sales tax State or local taxes, if any, are not included in published prices. RI, MA and CT customers, add applicable sales tax. If tax-exempt, a copy of your tax-exempt certificate must be on file at The Mason Box Company. Return Policy Claims must be made within 30 days from receipt of order. No returns will be accepted without a Return Goods Authorization (RGA) issued by Mason Box. The RGA # must appear on all returned cartons. All returns are subject to inspection. Acceptable returns are subject to a 20% restocking charge. All returns must be shipped prepaid freight. How do I change my address / enter a new shipping address? Click on the "Change Address" link to cause a popup window to appear. This window will have instructions at the top and several forms for typing in addresses. To edit an address that is already in our database, change the appropriate information and click the "UPDATE ADDRESS" button next to the form. To add an aditional address (for example, a shipping address that differs from your billing address), Scroll down to the form labeled "New Address" and fill in the required information. Once the form is complete, click the "ENTER NEW ADDRESS" button next to the form. To close the window without making any changes to your addresses, click on the "CLOSE WINDOW WITHOUT UPDATING ADDRESSES" button at the bottom of the window.
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