Frequently Asked Questions
Assistance > Frequently Asked QuestionsWhat kind of box do I need?
Use this list of questions below as a starting point. If you have
any questions, call our Customer Service Department at 800-225-2708
to discuss your specific needs. Before calling, make sure you
can answer the following questions:
• What is the size (length x width x depth- inside dimensions) of the box that
you need?
• What are the dimensions of the product? A sample of the
product will ensure proper fit.
• Are you looking for a specific color or material for the
inside and outside?
• Do you need printing or hot stamping (company name or
logo)?
• Is the box intended for single or multiple use? (Gift,
presentation, promotion, shipping, etc.?)
What should the box be made of?
Mason Box produces stock boxes made from a variety of materials including: cardboard, corrugated cardboard, clear PVC and metal (jewelry). Custom box materials are limited only by your imagination.
Are there any standard sizes?
Mason Box can make boxes that range in sizes as small as 1 7/16" x 1 3/16" x 5/8" to as large as 18" x 13" x 5". Not all box types (cardboard, metal, corrugated etc.) are available in all sizes. Your Customer Service Representative can help you with available sizes.
Do I need a stock box or a custom box?
A stock product is on the shelf and usually ships within 48 hours.
Sizes and colors available are listed with each product grouping.
A custom box can be made to suit your particular design needs
and usually requires about 4 to 6 weeks manufacturing lead time.
Speak to a Custom Box Sales Rep to obtain custom quotes, samples,
product minimums and delivery information.
Custom packaging minimums are as follows:
• Cardboard box minimum 1,000 pieces per size and color.
• Metal Jewelry Box Minimum 504 (42 dozen) per size and
color
• Drawstring Pouch or Pearl Folders Minimum 504 pieces (42
dozen) per size and color
• Special inserts or Jewelry Pads 1,000 pieces per size and
color
• Tinplate reinforced cardboard boxes 250 per size and color
Can I put my company name or logo on the box?
Yes! We are pleased to offer the following stock hot stamp foils: black - matte or gloss; gold - matte or gloss; silver - matte or gloss; forest green; navy blue, white and red. There is a one-time $75.00 die charge per logo or design, as well as a modest running charge for each stamping and a minimum order of 100 pieces. Hot stamping adds 2 to 4 week to the delivery time on stock orders. Hot stamping for custom products is included within the time frame quoted unless otherwise specified on the quote.
How long does it take to get a quote and/or sample for a custom product?
It generally takes 5 to 7 working days depending on the complexity of the product.
Can I get a sample of a stock product?
Yes. Reasonable requests for stock samples are sent via US Postal Service, usually within 24 hours of request. A $5.00 shipping and handling fee applies to each request. If samples are requested for overnight delivery, it is at the customer's expense.
How do I pay for my Purchase?
Credit Card Orders: We accept MasterCard, VISA and American Express
Open Account: Dunn and Bradstreet and Jewelers Board of Trade are our primary sources for credit data. If you are not listed with either service and wish to establish an open account, submit three credit references and one bank reference to sales@masonbox.com, or fax your references to 800-399-3210. Allow 3 weeks for processing. Our credit terms are net 30 days.
Check-in-Advance orders are accepted. Please contact our customer service department for applicable freight charges, product costs and tax, if applicable, at sales@masonbox.com, or phone us at 800-225-2708.
International accounts: We accept MasterCard, VISA and American Express. If paying by wire transfer, please request bank details at sales@masonbox.com.
Sorry, no C.O.D. orders.
Prices and quantities
Prices are stated and based on quantities shipped at one time to one place. Prices are subject to change without notice. Some items may be combined to receive quantity pricing. Check product listings for applicability.
Minimum order
There is a $100.00 product minimum per order, exclusive of tax and shipping and handling. Hot stamping charges may not be used to meet minimums.
F.O.B. & Shipping
All shipments are F.O.B. our factories.
Sales tax
State or local taxes, if any, are not included in published prices. RI, MA and CT customers, add applicable sales tax. If tax-exempt, a copy of your tax-exempt certificate must be on file at The Mason Box Company.
Return Policy
Claims must be made within 30 days from receipt of order. No returns will be accepted without a Return Goods Authorization (RGA) issued by Mason Box. The RGA # must appear on all returned cartons. All returns are subject to inspection. Acceptable returns are subject to a 20% restocking charge. All returns must be shipped prepaid freight.